New: Spaces Interface | June 2024
    • 03 Jun 2024
    • PDF

    New: Spaces Interface | June 2024

    • PDF

    Article summary

    Various features that are available in Classic are currently (only) available in Spaces Hybrid Mode.

    This article explains how Spaces users can continue enjoying the features they are used to in Classic, while still enjoying the new, refreshing Spaces UI and experience.

    What is Spaces Hybrid Mode?

    Spaces Hybrid Mode allows SysAid users to adapt to the new Spaces UI while keeping the option to revert back to the Classic, familiar UI in order to gradually get used to the new look and feel.

    Spaces users can use Hybrid Mode in the following ways:

    1. Switch the entire Service Desk back to Classic (temporarily)

    2. Open the Classic Queue Overlay

    3. Open the Service Record Overlay

    Hybrid Queue

    open hybrid queue

    The Hybrid Queue is an overlay displaying the Classic Queue on the Spaces Queue, allowing Admins to perform specific actions that are not yet available in the Spaces Queue – and close the overlay upon completion.

    These features include:

    • Bulk Actions (beyond what is currently available directly in Spaces)

    • Export Service Records

    • Assign Service Record Weight

    • Use Static Filters

    • Merging Service Records

    Service Records in Hybrid View

    open ticket in hybrid(1)

    Service Records in Hybrid View are displayed as an overlay – displaying the Classic Service Record UI over the original Spaces Service Record.

    This hybrid mode allows Admins to utilize specific Service Record Fields and Actions that are not yet available directly in Spaces Service Records.

    These features include:

    • Additional Field Support

    • Converting Requests to Incidents

    • Duplicating Service Records

    • Related (Linked) Items

    • Child Service Records

    • Customized Printouts

    • Custom Columns

    • Relational Lists