Use Hybrid Features

Learn which Spaces features you can use in Hybrid Mode so that you don’t miss out on any Service Desk capabilities.

Requirements

• Spaces activated and enabled

Using Spaces in Hybrid Mode means temporarily opening the Queue overlay or Service Record overlay in Spaces, so that you can use the features which aren’t yet available in Spaces.

This article lists the features not yet supported in Spaces, and when to access them by using the Queue or Service Record Classic overlays.

Hybrid Queue Features

Once you’ve opened the Classic Queue overlay, you can perform the actions listed and shown below:

Service Record Export

Learn how to export Service Records from the Hybrid Queue.

Service Record Weight

Learn how to assign a Weight (Field) to a Service Record.

Service Record Merge

Learn how to merge Service Records from inside the Hybrid Queue.

Advanced Filters

Learn how to create Advanced Filters using the Classic Queue overlay.

Hybrid Service Record Features

Once you’ve opened the Classic Service Record overlay, you can perform the actions listed and shown below:

Additional Field Support

Learn how to create additional types of Custom Fields in Spaces.

Converting Incidents to Requests

Learn how to convert Incidents to Requests (and vice versa) in Spaces.

Duplicating Service Records

Learn how to duplicate Service Records in Spaces.

Related (Linked) Items

Learn how to create Related Items in Spaces.

Child Service Records

Learn how to create Parents and Child Service Records in Spaces.

Customized Printouts

Learn how to create a Custom Printout (.xls file format) of a Service Record in Spaces.

Custom Columns

Learn how to use Custom Columns in Spaces.