Advanced Filters for SysAid Spaces

Using the Advanced Filters functionality requires temporarily switching the Service Desk to the Classic interface.

Once created in Classic, Advanced Filter results can only be viewed in the Classic interface.

Requirements:

• Admin permissions

• Spaces activated and enabled

To view the results, do so in the Classic queue before reverting your Service Desk back to the Spaces interface.

Export your queue

For your convenience, you can export your Classic queue to an external file, and continue referencing your Advanced Filter results, even once you’ve reverted back to Spaces

Using advanced filters

To add or create an advanced filter:

1. In SysAid Spaces, go to your user profile area and click Switch to Classic version.

2. Click the filter icon.
   

3. Under Advanced filters, click Edit.

4. Select a queue field from the Choose Element drop-down. This serves as the first condition of your advanced filter.

5. Select the operator that defines which field value the first condition must contain.

6. Select the field value that the operator should limit the results to.

7. Select the second condition to combine with the filter’s first condition

8. Select the remaining operators and conditions.

9. Click Create Filter.
   

Once you’re finished using the Advanced Filters feature, you can switch back to Spaces by clicking on your  user profile area in the top right corner  and clicking Switch to Spaces.

Your Service Desk will then return to the Spaces interface.