This document provides the necessary steps to export service records using the Hybrid Queue. Admins can export (multiple) service records directly from the Queue, and manage them and/or their content externally, according to the organization's needs and use cases.
To perform these Actions in the Hybrid Queue, you can temporarily launch the Classic Queue and return to the Spaces Queue once the Bulk Actions are complete:
In SysAid Spaces, go to your user profile area and click Switch to Classic version.
In the Classic view, select one or more Service Records, and the Service Record Actions List will appear.
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To export one or more service records from the Queue, select the three dots icon and select your desired file format. Once you select the relevant option, the file will download and be available in your File Manager.
Export individual Service Records
To export individual Service Records (one or more), click their checkboxes in each row and click the three dots in the service record header
Once your exports are complete, you can switch back to Spaces by clicking your user profile in the top-right corner, then selecting Switch to Spaces.
Your Service Desk will then return to the Spaces interface.