Create default printouts or custom printouts of any service record, for personal reference and convenience.
Requirements:
SysAdmin or Admin permissions
Service record printouts are available in two formats:
Default printout
Custom printout: Excel spreadsheets that contain the necessary service record fields, as customized by the Admin.
Printing a service record
To print a service record:
Select the relevant service record from the queue.
Click the 3-dot menu in the top right corner.
Select Print.
To learn how to edit the custom printout, see SR Form - Custom Printout.
Pleas note:
To learn how to edit the custom printout, see SR Form - Custom Printout.
SysAid’s mobile app
You can have all service desk information at your fingertips at any time and keep printouts to a minimum. To learn more about SysAid’s mobile app, see SysAid Mobile App for Agents.