These new features include exciting and effective improvements to SysAid Copilot, SysAid Integrations, and Asset Management.
SysAid Copilot ✨
Enhancements to Guardrails prompts
Guardrails Rules prompt (default) now includes additional text
AI Admin can click Reset button to restore the prompt to the enhanced default text
Bug Fix
Resolved a bug that was preventing AI Suggested Categories from working in the Queue;
The expected behavior is now running successfully: the AI runs every ten minutes to identify any relevant Categories for the SR, and indicates such with the 'star indication’ -- for AI Admin selection.
SysAid Integrations 🔄
Google User Repository Integration
Google User Repository Integration that syncs Google User Repository Users and Groups with SysAid.
Asset Management💻
Better device data extraction and identification
Improved SNMP Asset Scan functionalities for better device data extraction and identification.