June 6, 2024
    • 26 Jun 2024
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    June 6, 2024

    • PDF

    Article summary

    These new features include exciting and effective improvements to SysAid Copilot, SysAid Integrations, and Asset Management.

    SysAid Copilot

    Enhancements to Guardrails prompts

    • Guardrails Rules prompt (default) now includes additional text

    • AI Admin can click Reset button to restore the prompt to the enhanced default text

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    Bug Fix

    Resolved a bug that was preventing AI Suggested Categories from working in the Queue;

    The expected behavior is now running successfully: the AI runs every ten minutes to identify any relevant Categories for the SR, and indicates such with the 'star indication’ -- for AI Admin selection.

    SysAid Integrations 🔄

    Google User Repository Integration

    Google User Repository Integration that syncs Google User Repository Users and Groups with SysAid.

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    Asset Management💻

    Better device data extraction and identification

    Improved SNMP Asset Scan functionalities for better device data extraction and identification.

    Learn more

    What's Next