- Release Notes
- Installation and Upgrade Instructions
- Guides
- Automate Joe Onboarding Guide
- Guide to the SysAid Remote Discovery Service (RDS)
- Network Discovery Guide
- Multi-Factor Authentication
- SysAid Cloud Migration
- SysAid Database Guide
- SysAid Getting Started Guide
- SysAid Mobile for On Premises Accounts
- SysAid Mobile Solution
- SysAid Self-Service Portal Admin Guide
- SysAid Agent Deployment Guide
- SysAid Patch Management Guide
- SysAid Remote Control Guide
- Guide to SysAid Change Management and Problem Management
- SysAid REST API Guide
- SysAid Copilot
- For Agents
- AI Chatbot for Agents
- Service Desk
- Spaces
- Spaces
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- Queue
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- Templates
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- Settings
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- Process Monitor
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- Okta Repository
- ABots Guide
- ABots - Active Directory User Management - On\Offboarding
- ABots - Azure User Management -On/Offboarding
- ABots - Active Directory User Management - Groups and OU
- ABots - Azure AD User Management - Licensing
- ABots - Microsoft Exchange - User Management - Distribution Groups
- Automate Joe Setup Guide
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- For End Users
- Documentación en línea
- Mesa de ayuda todo
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- Guía del administrador
- Configuración General
- Formulario de integración de correo electrónico
- Formulario de notificación personalizado
- Editar/crear nueva notificación
- Guía del portal de autoservicio
- Enviar un incidente
- Mi configuración
These new features include exciting and effective improvements to Spaces, Classic Service Desk, BI Analytics, and AI Chatbot via Microsoft Teams.
Spaces 🚀
Journey supports inline Attachment previews
Attachments can now be previewed inline in the Journey (for .pdf, .txt, .jpg).
Service Records support additional Custom Fields
Spaces Service Records now supports two new Custom Fields: Text and Text Area.
Classic 💻
Due Dates sync when Admins convert Service Records
Service Records' Due Date Field gets updated when Incidents are converted to Requests (or vice versa).
BI Analytics 📊
New “Active Tickets” Dashboard
A new “Active Tickets” Sheet was added to the BI Analytics Dashboard; measuring all Active Tickets in the organization’s Service Desk.
Learn more
Service Desk data time frame is now 36 months
SysAid’s BI Analytics module now extracts Help Desk data from a time frame of 36 months.
Grant BI Analytics access within Group Permissions
SysAdmins can now grant BI Analytics access (via checkbox) to Groups within User Management > Groups > Permissions
AI Chatbot for Microsoft Teams 💬
AI Admins can create Conversational Tickets
End Users can create Conversational Tickets using AI Chatbot via Microsoft Teams.
Bug Fixes
AI Author now generates the expected style of rephrased text, as selected/requested by the user
Neither Admins nor End Users receive two email notifications when:
A Service Record was created in the Self-Service Portal and assigned to an Admin via a Routing Rule
AI Emailbot no longer displays sender’s name as “[Your Name]” in email replys
Routing Rules now applied as expected to Service Records categorized by the “AI Intelligent Categorization Rule”