Asset Form

The asset form allows you to record and view all information relevant to a particular asset. If the asset was created in SysAid from a WMI or SNMP scan, by the SysAid agent, many of the fields on this page are automatically populated.

Layout and Customization of the Asset Form

The information contained in the asset form is split up into multiple tabs, each with its own default fields. Note that different asset types display different tabs.

The descriptions of each tab below describe the fields that appear on each tab by default. For a full list of all fields available on the asset form, please consult the table at the bottom of the page.

You can add any fields you like to any tab by customizing the form using the design form icon . Note that each asset type is customized individually.

Tabs on the Asset Form

Information

The information tab contains general asset details. This includes the asset's type, group, company, catalog number, owner/users, and more.

For a full description of the fields on the Information tab, please see the table at the bottom of this page.

Note About the Users Field:

Users that appear in the Users field on the asset can select that asset when submitting a ticket from the Self-Service Portal.

Write to SNMP devices

If you have mapped an SNMP OID to a specific field and enabled editing of that OID, you can change the value of that OID. Keep in mind that this changes the field value not just in SysAid, but also on the SNMP device itself.

To write to an SNMP device

1. Next to the name field, click .
2. Enter the updated value for the Name field on the device.
3. Select the credentials you want to use to authenticate your change.
4. Click Update.

Edit SNMP OID

View agent settings and logs

If your agent settings have been updated, you view them in a read-only window by clicking the linked number in the Agent Settings Version field.

You can also pull the agent logs directly from the server without logging in to the agent station. When the logs are available, the date and time of your request appears as a link in the Get Agents Logs field.

To retrieve the asset's agent logs

1. In the Get Agents Logs field, click Retrieve Agent Logs.
2. Click the link to download a zip file containing the requested log files.

Maintenance

Here you can add details regarding asset maintenance, such as the purchase date of the asset, the name of the supplier, the warranty expiration date, and more. As with all date fields, you can create reminders under Settings > Customize > Reminders. An example would be setting a notification right before the warranty expires.

Service Desk

The Service Desk tab shows a list of all service records related to this asset. A service record is related to an asset if the asset appears in the Main Asset field for that service record.

Instructions for using the service record list here are the same as for using the main Service Desk list.

Hardware

This tab shows you hardware information for the asset. All data here is collected automatically by the SysAid Agent and is updated any time a change is detected on the asset.

Software

This tab shows you software information for the asset. All data here is collected automatically by the SysAid Agent and is updated any time a change is detected on the asset. Software products that you've registered under Assets >Asset Management > Software Products appear first with additional details about the software product. Note that serial number are only collected for several products, such as Microsoft Office.

Patches

The Patches tab allows you to review the patches related to the asset. You can access a separate view corresponding to each patch status: Installed, Failed, Missing, and Approved. Each view includes list actions relevant to that patch status. Using these list actions override any values automatically set by the policy associated with this asset. In addition, you can also enable or disable Patch Management functionality for the asset.

You can scan the asset to determine which patches the asset is missing.
To immediately initiate a patch scan on the asset

• Click Scan Now.

To approve or deny patches

1. In the Patches tab, select the patches you want to affect.
2. From the list actions, select Approve Patch, Approve using Change Management, or Deny.

If you selected Approve using Change Management, select a change method and template, and click OK. For more information on using Change Management, see the Patch Management Guide.

To apply approved patches

1. In the Patches tab, select the Missing Patches or Approved Patches view from the View drop-down list.
2. Select the patches you want to apply.
3. From the list actions, select Apply approved patches now.

To enable/disable Patch Management

• Select Enabled or Disabled from the drop-down list on the top of the tab.

For more information about enabling/disabling Patch Management functionality, see Asset List.

Activity Log

Here you can see the list of activities that have affected this asset. The types of activities that can affect assets are: inventory changes, service records opened or modified, remote control sessions performed, and more. You can click the More info... link to view full details for an activity.

RC- Remote Control

This tab allows you to perform a remote control session on this asset. Select your desired remote control method, and select the desired session to connect to (if applicable). For full instructions for using SysAid Remote Control, please see the complete Remote Control Guide.

Access List

The Access List tab allows you to register users on this asset for SysAid My Desktop. Click to open a list where you can select your desired users. Alternatively, click Auto-Match to automatically register users on this computer based upon computer owner and usage patterns. For more information about Auto-Match, please see the My Desktop Guide.

vPro

vPro is a motherboard technology by Intel that provides support for My Desktop to computers, even if they are turned off. If you have vPro compliant network assets, you can use SysAid to power on these assets remotely. You can then use SysAid to perform a remote control session.

To enable vPro access to an asset, check the box Enable vPro connection, and enter a valid username and password. Then click Apply.

To learn more about Intel vPro, go to: http://www.intel.com/technology/vpro/

CMDB

If you have imported this asset into the CMDB, this tab allows you to see connections between this asset and other CIs in your CMDB. Using the drop-down filter, you can view CIs that affect this asset, CIs affected by this asset, or all relationships.

If an asset has a problem that prevents it from functioning normally, it's a good idea to check the CMDB tab to see what other network assets could be affected by the problem.

History

Under this tab you can see a list of all changes that have been made to this asset. Click on a version number to open a new screen with a snapshot of the asset at that revision.

Monitoring

This tab shows you a list of monitoring configurations for this asset. This is the same list that can be seen from Assets > Monitoring > Workstations/Servers/Network Devices, with the only difference being that here, only the selected asset is shown.

Login History

This tab shows you the login history for this computer. This is the same information that's contained under Assets > Asset Management > Online Users > History (tab), but here it is restricted to the asset you are viewing.

Asset Availability

This tab shows you the availability (uptime) of the asset over time. Asset availability is only for assets whose source is Agent.
Note that the table shows N/A for any time period that occurred before the Reporting since date.

Read more about asset availability here.

Enable Asset Tracking

Asset tracking (i.e. monitoring an asset's availability) is enabled automatically for all assets of type Server and for all assets where the word "server" is contained in the name of the operating system. For all other assets, you may check the box Enable tracking for this asset to begin monitoring the asset's uptime.

Resetting the Asset Availability History

On the line Reporting since, click Reset to now to delete all asset availability records for this asset and start tracking again from now. Important: You cannot restore the asset availability records once you've deleted them, so use caution before clicking this button!

Viewing Offline Periods

The bottom table includes all offline events for the current asset for the selected timeframe. You can select the timeframe by using the Offline Start Time filter.

Offline Start Time filter

Related Items

View items related to this asset, and attach new items to this asset. You can click on any related item to open that item in a new window. You can add a new related item by selecting the item type, click Add, and selecting the desired item from the list that opens. This asset will also be seen on the Related Items tab of any attached items.

Embedded Services

This tab displays information about the embedded services deployed on the asset.

Available fields on the Asset form