This month’s additional new features include exciting improvements to SysAid Copilot and Spaces.
✨SysAid Copilot
Intelligent service record asset management
When looking at a service record, agents can ask the chatbot to provide information about the main asset.
Click here to learn more.
Image Analysis via the AI Emailbot
End users can leverage Image Analysis to get relevant responses based on a screenshot or image, eliminating the need to describe the issue in detail.
Click here to learn more.
🚀SysAid Spaces
Define list dependencies
You can now create a relational list that dynamically shows different values based on the value in the service record you’re viewing.
These are dynamic lists where the available values are based on the selection of a value from a different list.
Click here for more information about Relational Field setup.
Additional custom fields are available in Spaces
The following custom fields can be added to Actions Items in Spaces:
Multi-select fields
Date select fields
Date & time select fields
Multi-select Relational list
Click here for more information about custom fields.
New available asset type
The “Firewall” asset type has been added to the readily available asset types and CI sub types.
Click here for more information about asset types.
Click here for more information about CI sub types.
🐛Bug Fixes
The following bugs have been fixed and the related features are working correctly:
Bug #8031: Can't open notification when the user is "undefined"
Bug #8242: AI Author doesn’t work with pasted text