This month’s new features include exciting improvements to SysAid Spaces
🚀SysAid Spaces
Convert Incident <> Request service records
Convert a service record from Incident to Request and vice versa, directly from your Spaces interface.
To learn more, click here.
Attachments in Workflows
You can now attach documents, screenshots, and images directly to Action Items within Workflows.
To learn more, click here.
🐛Bug Fixes
The following bugs have been fixed and the related features are working correctly:
Bug #1464: Azure sync doesn't get all of the users assigned to their groups
Bug #5294: AI statuses should appear only for accounts with AI License
Bug #8052: Requests logged via SSP have the request user set as the process manager
Bug # 8203: When Creating a notification for Action owners ($Assigned_to_sub), the custom field value doesn't get saved in the first time
Bug #8210: Email rules do not trigger category changes
Bug #8434: The due dates are still running even after closing the ticket