This month’s new features include exciting improvements to SysAid Copilot and Spaces.
Latest versions:
Classic Build Number | 24.4.20-b360 |
Spaces ITSM Number | 24.43.1.30606 |
✨SysAid Copilot
Configure the AI Insights email
SysAid Copilot's AI Insights report offers detailed performance analysis with auto-generated weekly summaries, forecasts, and recommendations based on industry benchmarks.
Now your agents can configure, customize, and share their AI Insights email.
To learn more, click here.
🚀SysAid Spaces
Additional custom fields are available in Spaces
The following custom fields can be added to Service Records in Spaces:
List - Multi-Select
Relational List - Multi-Select
All existing Service Record custom fields and Workflows custom fields are officially supported in Spaces 🎉.
To learn more, click here.
🐛Bug Fixes
The following bugs have been fixed and the related features are working correctly:
Bug # 7962: SysAid Chatbot service catalog reverted to SysAid default
Bug #7972: When the attachments field is set as required, completing an Action Item requires adding another file
Bug #8407: Routing rules override manually selected fields when submitting a request