October 30, 2024

This month’s new features include exciting improvements to SysAid Copilot and Spaces.

Latest versions:

✨SysAid Copilot

Configure the AI Insights email

SysAid Copilot's AI Insights report offers detailed performance analysis with auto-generated weekly summaries, forecasts, and recommendations based on industry benchmarks.

Now your agents can configure, customize, and share their AI Insights email.

To learn more, click here.

🚀SysAid Spaces

Additional custom fields are available in Spaces

The following custom fields can be added to Service Records in Spaces:

• List - Multi-Select

• Relational List - Multi-Select

All existing Service Record custom fields and Workflows custom fields are officially supported in Spaces 🎉.

To learn more, click here.

🐛Bug Fixes

The following bugs have been fixed and the related features are working correctly:

• Bug # 7962: SysAid Chatbot service catalog reverted to SysAid default

• Bug #7972: When the attachments field is set as required, completing an Action Item requires adding another file

• Bug #8407: Routing rules override manually selected fields when submitting a request