September 4, 2024

This month’s new features include exciting improvements to SysAid Copilot and Spaces.

✨SysAid Copilot

Congifuring dataset permissions

AI Admins can configure which Chatbots will have access to the content stored in a dataset.

This allows for a personalized experience when interacting with the AI Chatbots.

Click here to learn more.

🚀SysAid Spaces

Additional custom fields are available in Spaces

The following custom fields can be added to Actions Items in Spaces:

• Custom Int fields

• Custom Float fields

• Custom Text-Area fields

• Custom Relational-List fields

Click here for more information about custom fields.

🐛Bug Fixes

The following bugs have been fixed and the related features are working correctly:

• Email bot answers do not appear in the messages section

• Answers provided by the bot contained repetitive words

• Changing the icon of the bot doesn't change it for the chat responses

• The title and description from the template cannot be removed or changed from the SSP submission form

• Zapier can't create tickets in SysAid Spaces

• RDS List is stuck if you try to sort by "Publish Configuration"