August 20, 2024

✨ SysAid Copilot

Customize the AI Emailbot

You can tailor the appearance and content of the ‘AI-Driven Service’ notification (sent to the end user by the AI Emailbot), to perfectly match your organization’s voice and style.

Click here to learn more.

Chatbot Image Analysis

When utilizing the image recognition capability via the Chatbot (SSP or MS Teams), the image description and visual will appear in the ‘Monitor & fine-tune’ area, allowing the sysadmin to review its content.

Click here to learn more.

🚀 SysAid Spaces

Additional Custom Fields are available in Spaces

1. Custom Relational List is available in Service Records.

2. Custom Text Fields are available in Action Items.

3. Custom List Fields are available in Action Item.

Click here for more information about Custom Fields.

Convert Service Records

You can convert Incident To Request and/or Request To Incident In Spaces UI.

This can be done either from the queue using the three-dots menu of each item:

Or from the ticket page using the three-dots menu:

Service Record Journey - Expanded view

You can enhance your productivity and read all the content in the journey without having to click on ‘Show more’ multiple times if you choose to.

To do so - go to the Journey View Menu and toggle the option to Expand all messages & notes by default.

This can be turned On or Off based on your preference.

🐛 Bug Fixes

• Mandatory multi-select lists that reside in other tabs don't send the user to the right page.

• Adding values to the description field in a template in Spaces is not populated in the SSP.

• Software Expiration date value is off by one day from the list view for admins in specific time zones.

• A mandatory checkmark for the Solution field is missing in the SR form in Classic UI.