August 6, 2024

✨ AI Chatbots

Bug Fixes

• Resolved a bug that was causing AI Author’s step-by-step option to suggest solutions instead of reformatting user input into sequential steps

• Resolved a bug that was causing AI Chatbot-created Service Records to be created without a Confirmation Message

• Resolved a bug that was causing AI Emailbot to send responses whose Quality Score (in Monitor & Fine-tune) is low

• Resolved a bug that was allowing the AI Escalation Rule to change Service Records to Requests, despite the account license not having Change Management module

✍️ Self-Service Portal

Bug Fixes

• Resolved a bug that was preventing Templates from opening when selecting (clicking on) its Category in the Service Catalog

• Resolved a bug that was preventing Template Descriptions in Spaces from appearing in the corresponding Self-Service Portal Submission Form

• Resolved a bug that was causing Self-Service Portal Guests to be redirected to the Self-Service Portal login page when clicking on Submit Incident

• Resolved a bug that was preventing the AI Emailbot from replying to emails with special characters in the Subject or Body

• Resolved a bug that was preventing the Self-Service Portal Scoreboard to display filtered results when attempting to filter the Supervised Requests tab by Categories

• Resolved a bug that was causing attempts to modify the Template of the Request Submission Form page to fail