AI Chatbot for Agents

Extend the conversational AI assistance to AI Admins themselves – so that AI Admins can ask the AI Chatbot questions and get answers conversationally, right from their Admin Portal and active Service Records.

Available for:

• SysAid Spaces

• SysAid Classic - The AI Chatbot for Agents in SysAid Classic does not include interface interactions and related capabilities

Why AI Chatbot for Agents?

AI Chatbot for Agents empowers IT admins with real-time, tailored AI responses to their inquiries, eliminating the need to manually search for solutions. With seamless integration into the Service Desk Portal, agents can resolve issues faster and more efficiently.

Key Benefits:

• Provides instant, contextual answers within the Service Desk Portal

• Suggests solutions and message drafts directly within tickets

• Reduces the time spent composing responses to requesters

• Enhances efficiency by keeping admins focused on the task at hand

Where to find AI Chatbot for Agents

IT admins can access the chatbot from anywhere within their SysAid account. The chatbot interface can be minimized, resized, or expanded for optimal usability.

• SysAid Spaces users: Find the AI Chatbot icon in the left-hand menu.
  

• SysAid Classic users: Locate the AI Chatbot icon at the top, next to the search bar.
  

AI Chatbot for Agents: Capabilities

Conversational assistance

• Retrieve service record information conversationally

• Draft messages for Request Users with AI-suggested responses

• Service record Solution Advisor

• (SysAid Spaces only) Task Advisor recommendations for prioritizing service records

AI Asset Management

When viewing a service record, the agent can get various information about the associated asset. This includes information about the CPU and storage capacity, installed software, warranty expiration, and more.

This information will be shown only to agents who have permission to view the related asset information.

To learn how to update user permissions for users and groups, see our Edit Administrator article.

Enhanced Visibility, Knowledge, and Monitoring

• Data Pool Integration – Retrieve insights from AI Agent Chatbot Datasets (Admin-only knowledge base)

• AI Usage Dashboard – Track chatbot interactions and performance

Settings

SysAdmins can configure AI Chatbot for Agents to align with organizational needs and preferences, ensuring a tailored support experience.

Configure AI Chatbot for Agents