This month’s release brings powerful new AI capabilities and enhanced connectivity to help you work smarter and streamline your service management. Discover SysAid Connect, your new integration hub; explore the Microsoft Teams AI Connection for faster communication; experience the smarter AI Filter for service records; and enjoy greater flexibility with the ability to add action items directly to workflows.
Latest versions:
Classic Build Number | 25.4.30 b5587 |
Spaces Build Number | 25.45.3.74751 |
☀️ New features
SysAid Connect [SysAid Spaces only]
Introducing SysAid Connect, the centralized hub for all your SysAid integrations 🎉 .
Easily discover, manage, and create connections between SysAid and your favorite apps, all in one place.
Whether you’re linking third-party tools or building new connections within SysAid, this hub makes integration simpler than ever.
To learn more, click here
Microsoft Teams AI Capabilities
You can now connect SysAid’s AI Builder to your Microsoft Teams account, empowering your AI agent to send direct Teams messages to specific users right from within SysAid. Whether you’re notifying a technician or reaching out to an end user, communication just got faster and smarter.
To learn more, click here
AI Filter for the Service Record Queue
Meet the new AI Filter, an intelligent way to quickly find exactly what you’re looking for in your service record queue. This smart search capability uses AI to understand natural language, helping you find records faster and more easily.
(1).gif)
To learn more, click here
🤓 Feature enhancements
Add Action Items to Service Records
You can now add ad hoc action items directly within service records, making workflows more flexible and dynamic. Simply click the “+” icon in the action item bar and choose from the full list of available items to keep your processes moving smoothly.
To learn more, click here.
Login Image Customization
Personalize your login experience. You can now upload a custom image for your login screen through the account appearance settings.
To learn more, click here
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
13615 | No option to choose attachments when sending a message through a service record | |
17772 | Data population fails when a service record is created via the AI Chatbot | |
19122 | Service records created with a “Closed” status do not have a timestamp for when they were closed | |
19725 | Escalation rules are failing to save changes | |
20190 | Migration API doesn't update the service record description and the Journey log timestamp | |
20218 | Support portal option not redirecting to Helpdesk Self-Service portal | |
20464 | Time selection options are reversed (MM: HH instead of HH: MM) in the Due Date field when using Hebrew in Spaces |