The My Calendar Settings page controls which calendar items sync from SysAid to your connected calendar (Microsoft 365 or Google), and how far back in time the SysAid calendar syncs. Settings on this page only export items out of SysAid; nothing is imported back into SysAid.
Available for:
Customers using SysAid Spaces. If you're using SysAid Classic, see My Calendar Settings.
These settings only work once your organization has connected SysAid to Microsoft 365 or Google. See Syncing the SysAid Calendar with Microsoft or Google if that hasn't been set up yet.
Please note:
The settings on this page are per administrator. Changes made here only affect the currently logged in administrator, not the whole organization.
Settings overview:
Field | Description |
|---|---|
Enable Synchronization with the Exchange server | Turns on sync for the currently logged-in administrator's own connected calendar, whether that's Outlook or Google Calendar. |
Export the following events to your Outlook Calendar | Choose which calendar item types export to your connected calendar (the field name says Outlook, but this applies to Google Calendar too if that's what your organization connected): SysAid Events (includes Group Events), Service Record Due Dates, Service Record Activities, Change Requests, and Software Support Expiration Dates. |
Show Calendar Items starting [X] Days Ago | Controls how far back in time data appears, both on the SysAid calendar itself and when items are imported into your connected calendar. For example, entering 30 means nothing older than 30 days appears on the SysAid calendar, and any due date or activity changes older than 30 days aren't imported. |
Show events relating to service records with "Closed" status class | Check this to show activities and due dates from closed status class SRs, on both the SysAid Calendar and your connected calendar. Uncheck it to show only open status class items. |
Make sure to save your changes once you have configured the settings.
Next steps
Once sync is configured, head to Managing Your Calendar in SysAid to see how the calendar itself works day to day.