AI Case Summarization
  • 02 Jan 2024
  • PDF

AI Case Summarization

  • PDF

Article Summary


Summary - We can see summary. Here we can click on rating and click on Beta chipUse AI Case Summarization to read brief recaps that describe the main content of each Service Record

AI Case Summarization is a quick recap of lengthy content in each Service Record – directly from the Queue. These summaries allow Admins to eliminate the need to spend time opening each ticket and reading its Notes, Messages, Solutions, and Resolutions.

This document explains how to use AI Case Summarization -- which generates summaries based on the content of the following Fields:

  • Notes
  • Message(s)
  • Solution
  • Resolution

You can read AI Case Summarization summaries from inside: 

  • The Queue
  • A Service Record page

To read a summary generated by AI Case Summarization from inside a Service Record page, hover over its Title, which then displays the summary inside the popup.

You can also read the summary from inside the Queue, by hovering over its ID or Title Fields; the AI Case Summary will appear inside the popup.

You can also use the thumbs up/thumbs down buttons to rate the summary's quality and effectiveness.