May 17, 2026

May’s release brings smarter AI discovery, stronger mobile workflows, and faster License Manager setup. Explore the new AI Agent Center, use AI Agents and CI tools on the go, import contracts in bulk with CSV upload, and get instant License Manager insights through AI Chatbot.

Latest versions:

Classic Build Number	25.4.50 b9228
Spaces Build Number	26.3.3.85770

Please note:
All the new features and feature enhancement are for SysAid Spaces.

☀️ New features

Introducing the AI Agent Center

Explore a centralized catalog of specialized AI agents across areas like security, asset management, access control, and more with the new AI Agent Center. AI admins can easily test capabilities, manage access, and gain visibility into adoption with usage insights such as tasks handled and service records resolved by AI agents.

To learn more, click here.

CI barcode scanner and AI agents in the mobile app

This month, supporting your team in the field just got easier. Leverage the CI Barcode Scanner to scan CIs individually or in bulk. Run all the same AI Agents you use on SysAid desktop on mobile. Easily search and filter assets, and edit assets and CIs straight from the SysAid mobile app.

To learn more, click here.

Import contracts via CSV

Simplify contract setup with the new bulk contract import capability in License Manager Essentials. Admins can now use a CSV template to upload, validate, and create multiple contracts in a single action, eliminating the need to enter each contract manually and speeding up the contracts management activation process.

To learn more, click here.

🤓 Feature enhancements

License Manager data in AI Chatbot

License Manager is now fully integrated into the AI Chatbot, enabling admins to get instant answers on contracts and SaaS applications across the platform, right from the service desk or within License Manager. Tap into prebuilt AI agents to quickly uncover insights on usage, activity, and costs, or create custom AI agents to explore and act on what matters most to your organization.

To see all available prebuilt AI agents, click here.

🐛 Bug fixes

The following bugs have been fixed, and the related features are working correctly:

Bug number	Description	Status
9845	The agreement is set to `null` If the user has no agreement and the service record is opened from the Spaces interface	✅ Fixed
17934	Unable to retrieve disabled users via the old & new API	✅ Fixed
18650	Time displays in American format instead of European format when set in Profile/Account Defaults	✅ Fixed
22491	The category restrictions for specific statuses are not working in Spaces	✅ Fixed
23886	Missing data in printed knowledge base articles if the article is longer than one page	✅ Fixed
23975	The 'Email Account' field displays incorrect characters in Hebrew	✅ Fixed
24114	Add an option to assign a service record to groups (not just the individual assignee) via API	✅ Fixed
24795	Spaces service record queue does not automatically refresh	✅ Fixed
25064	List Items briefly disappear when editing any list	✅ Fixed
25088	Unable to use MS Teams “Add a note/attachment” buttons	✅ Fixed
25107	Three-dot action menu button shifts on hover	✅ Fixed