AI Agent Center Overview

The AI Agent Center is a centralized page where AI Admins can view, test, and manage all published AI agents in SysAid.

It provides a single place to:

Explore published AI agents (prebuilt and custom)
Validate agent behavior before enabling it
Control availability by assigning agents to datasets in the data pool
Configure required integrations
Create new AI agents

Use the AI Agent Center when you want to understand what AI agents are available in your system, control who can access them, or safely introduce new AI capabilities into your environment.

Available for:
Customer using SysAid Spaces.
Users with AI Admin permissions. To learn more, see Edit Administrator.

How it works

Go to the 3-dot menu at the top of the Admin Chatbot and select AI Agent Center. You will find your centralized page to perform all key actions related to AI agents:

Discover AI agents

Browse all available published AI agents, including:

Prebuilt agents provided by SysAid
Custom agents created in your environment

Use categories to both explore and search to quickly locate relevant agents.

Please note:
AI agents that have not yet been published can be found in the AI agents list in the Builder

Test AI agents

Test an AI agent directly from the AI Agent Center to understand how it behaves and validate its output before making it available to users.

Manage access to AI agents

Control who can use each AI agent by assigning it to one or more datasets.

When you click Manage access, you can:

Select the datasets in the data pool in which the agent should be available
Control whether it is accessible to Admins, End Users, or both (based on dataset configuration)

Permissions are inherited from the user groups/companies defined for each dataset in the Data Pool.

Please note:
To learn how to manage dataset groups, see Advanced Dataset Configurations.

Connect required integrations

Some prebuilt AI agents require setting up external integrations.

For these agents:

A Connect button is displayed
Clicking it opens the AI Agent Builder, where you can configure the required connection

Once connected, the agent becomes available for testing and usage.

Create AI agents

If you don’t see what you’re looking for, you can click Create AI agent to open the AI Agent Builder and create a new agent that fits your needs.

You can define its behavior, configure its capabilities, and update it later as needed.

Tip!
You can create AI agents based on SysAid APIs to extend their capabilities beyond out-of-the-box functionality. Visit SysAid Developer to explore the full range of available APIs and learn what you can build.