The SysAid mobile app helps Agents resolve issues wherever work takes them. It’s built for moments when desktop access isn’t practical, such as field visits, on-site troubleshooting, or handling urgent requests between meetings.
With the mobile app, you can create and manage service records, approve action items, and review asset information directly from your device. This means less time chasing details and more time solving problems, all while staying securely connected to SysAid.
Please note:
The SysAid mobile app is currently in beta. Access is available only to customers who request to participate in the beta program.
We’re actively refining the experience and welcome customer feedback.
To learn more or to download the app, please contact your SysAid representative, or reach out to mobile@sysaid.com.
How it works
The SysAid mobile app connects securely to your existing SysAid environment and mirrors key day-to-day workflows in a mobile-friendly experience.
After signing in, you can:
View and manage service records assigned to you or your groups
Act on approval requests and action items
Access asset details while in the field
Interact with the SysAid Agent chatbot for quick assistance and service record creation
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The app focuses on speed and clarity. Complex or configuration-heavy actions remain available in the desktop application, while the mobile app is optimized for quick decisions and field work.
What’s included
The first thing you see is the Home tab, which provides a quick overview of your open service records and helps you stay on top of active work as soon as you open the app.
Service Records
The Service Records tab allows you to create and manage service records on the go.
You can:
Create service records (via the chatbot)
View service records
Change the service record status
Change the service record priority
Close service records
Service records can be searched or filtered to help you quickly find relevant issues.
Filtering service records
You can narrow down service records using:
Quick filters: My, New, Unassigned
Advanced filters: User (Agents only), Group, Status
After selecting filters, tap Done to apply them.
Assets
The Assets tab provides read-only access to all assets, allowing you to review device and configuration details while in the field.
You can view:
Asset type and model
Manufacturer
Asset ID and serial number
Asset source and additional metadata
No asset actions are available in the mobile app.
AI Chat
The AI Chat tab allows you to interact with the SysAid Agent chatbot directly from your mobile device.
From the mobile app, you can:
Ask questions and review chat history
Create service records through the chatbot
Limitations
The SysAid mobile app is optimized for mobility and fast decision-making. Some advanced capabilities are intentionally limited to the desktop application.
Limitations include:
AI Agents cannot be executed from the mobile app
Assets are view-only
Adding the app to your device
To add the app to your mobile device:
For the beta phase, contact your SysAid representative or reach out to mobile@sysaid.com.
Download the app:
Sign in using one of the following authentication methods:
Microsoft SSO
Local SysAid user credentials
The available sign-in methods are the same as in the desktop product.
After your initial sign-in, you can enable biometric authentication for faster access. Depending on your device, you can use fingerprint or face recognition to log in.
