This release introduces enhancements focused on flexibility, data accuracy, and expanded AI capabilities. You can now modify service record templates throughout the record lifecycle, export filtered record views for external analysis, and automatically link contracts with applications to maintain up-to-date licensing data.
In parallel, we’ve upgraded the AI Agent Builder with a more advanced model and expanded our library of prebuilt AI Agents, while continuing to improve system stability through multiple bug fixes.
Latest versions:
Classic Build Number | 25.4.50 b8776 |
Spaces Build Number | 26.3.3.85770 |
Please note:
All the new features and feature enhancement are for SysAid Spaces.
☀️ New features
Change the service record template
You can change the template of a service record at any point in its lifecycle. This gives you the flexibility to adjust the structure of a record as requirements evolve, without losing previously entered data or activity history.
To learn more, click here.
Export service record view to CSV
Export service records from the Spaces interface to a CSV file for reporting, analysis, or sharing. The exported file reflects your current view, including applied filters, sorting, and selected records..gif)
To learn more, click here.
Automated contract linking
Automated contract linking connects your contracts and applications, automatically syncing key data like total cost and license count. It eliminates duplicate data entry, reduces setup effort, and ensures your data stays accurate over time.
To learn more, click here.
AI Enterprise Service Management solution [beta]
Would you like to set up secure, data-segregated service spaces for one or more of your business teams (HR, Facilities, Finance, etc.)? If so, you’re invited to apply for our free Early Access Pilot to help shape our new AI-native ESM before it’s available to the general public.
🤓 Feature enhancements
AI Agent Builder on Claude Opus 4.6
Claude Opus 4.6, Anthropic’s latest and smartest large language model, is now driving the code generation in AI Agent Builder. Build AI agents with greater accuracy, stronger logic, less rework, higher quality code, and an improved overall building experience.
To learn more, click here.
New perbuilt AI Agents
Work smarter and faster with prebuilt AI agents designed to handle common IT and service activities on your behalf. New AI agents are added regularly and are now ready to use in your Agent Chatbot, with the latest including:
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
9397 | Having to cancel a message if you try to reply to a message without filling in the "From" field | |
11250 | Reminders notifications are duplicated | |
11488 | The Resolution Status & Closure Information fields have the "N/A" text as a placeholder | |
11848 | The logged-in Admin is listed as the Submit user if a service record is submitted by a guest | |
12110 | Email rule conditions are being ignored by the AI Intelligent Categorization escalation rule | |
13720 | Plain text emails sent to Office 365 mailbox break the “Description” field formatting | |
18711 | Cycling through the list of filtered service records using the previous/next buttons displays service records outside of the filtered list | |
20082 | “Assigned” counter not incrementing for service records created in Spaces | |
20806 | Custom Date field displays a date one day earlier in Spaces for service records submitted via the Self-Service Portal when using MST time zones | |
21272 | Service record Type filter causes endless loading when the selected type has zero results in Spaces | |
21530 | Scheduled reports shift one hour earlier after daylight saving time changes | |
21650 | Selecting multiple users in the Filters panel shows | |
22493 | Action item is automatically assigned to the Submit user despite no assignee being configured | |
23040 | Arrow keys don’t move the insertion point in the “Description” field when creating a service record | |
23183 | Created App keys are not showing in the "Manage App Keys" window | |
23271 | Emails processed by Google OAuth 2.0 integration are permanently deleted instead of being moved to Trash | |
23361 | Intermittent email integration failure | |
23590 | Time-based filters include service records from dates outside of the date range | |
23732 | Slowness observed when saving Configuration Items in CMDB | |
23866 | Service record Journey does not refresh when switching between Highlights and Full Journey across different service records | |
23883 | Status values displayed in multiple languages across Views | |
23961 | The queue filter based on “Agreement” is not working as expected | |
23981 | Outgoing email integration issues on new accounts | |
24029 | Assignee Unassigned filter incorrectly applied to both Assignee and Group fields when the display format is set to “Split” | |
24031 | Cannot add attachments to Action Items from SysAid Classic | |
24037 | Changing the service record type bypasses the mandatory categories when creating a service record via the Service Desk | |
24175 | Updates on service records in SysAid Classic do not trigger Workato recipes | |
24197 | Attachment from SysAid Spaces template persists when switching templates during the Self-Service Portal service record submission | |
24241 | Unable to select Assignee from the main service record queue page |