Product Updates
This month’s new features include exciting improvements to both Cloud (Spaces) and SysAid Copilot.
Spaces
User Journey and navigation improvements in Spaces, including:
Spaces Sidebar remains visible when user navigates to screens using Classic UI
Clicking a link in Spaces now opens its page in the same tab
Queue navigation uses pagination instead of infinite scroll – to improve loading performance and user experience
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SysAid Copilot
Grant AI Admin Permissions
SysAdmins can grant full control over SysAid Copilot features (known as “AI admin”) to Admins who are not SysAdmins.
AI Admins can assist with the AI Chatbot Settings (General, Data Pool, and Monitor & Fine-tune, and AI Usage Dashboard).
Use 1-Click Submission to generate Service Records built with your Request Template
The AI Chatbot can now generate Service Records built with the organization’s Request Templates when user clicks “Create a Service Record” inside a Chat thread.
