Get Started with AI Chatbot

End Users can promptly report issues and receive real-time support from their organization's ITSM resources and personnel.

Instead of relying solely on IT teams for questions and problem-solving, users can ask the AI Chatbot questions directly or utilize it to quickly submit Service Records; avoiding the time-consuming task of manually populating individual Service Record Form Fields.

Requirements

SysAid Copilot license with AI Chatbot feature enabled

Access the AI Chatbot

End users can access it in the Self-Service Portal, either by clicking on either of the following:

• Self-Service Portal Header

• Service Catalog Tile

AI Chatbot button in the Header

AI Chatbot Service Catalog Item