End Users can promptly report issues and receive real-time support from their organization's ITSM resources and personnel.
Instead of relying solely on IT teams for questions and problem-solving, users can ask the AI Chatbot questions directly or utilize it to quickly submit Service Records, avoiding the time-consuming task of manually populating individual Service Record Form Fields.
The chatbot is powered by default by GPT-5, and can be changed.
Requirements:
SysAid Copilot license with AI Chatbot feature enabled
Access the AI Chatbot
End users can access it in the Self-Service Portal, either by clicking on either of the following:
Self-Service Portal Header
Service Catalog Tile
AI Chatbot button in the Header
AI Chatbot Service Catalog Item
