Get Started with AI Chatbot
    • 07 Apr 2024
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    Get Started with AI Chatbot

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    Article summary

    End Users can promptly report issues and receive real-time support from their organization's ITSM resources and personnel.

    Instead of relying solely on IT teams for questions and problem-solving, users can ask the AI Chatbot questions directly or utilize it to quickly submit Service Records; avoiding the time-consuming task of manually populating individual Service Record Form Fields.


    SysAid Copilot license with AI Chatbot feature enabled

    Access the AI Chatbot

    End users can access it in the Self-Service Portal, either by clicking on either of the following:

    • Self-Service Portal Header

    • Service Catalog Tile

    AI Chatbot button in the Header

    AI Chatbot Service Catalog Item