December 15, 2024

This month’s new features include exciting improvements to SysAid Copilot and Spaces.

Latest versions:

🚀SysAid Spaces

Survey score notification

You can now mark specific survey score answers to automatically notify the Service Record Assignee if the score is not up to par.

To learn more, click here.

✨SysAid Copilot

Updated Quality Score Calculation

A robust quality score calculation system enables organizations to systematically assess and improve chatbot performance.

By analyzing key factors such as data accuracy, user satisfaction, and issue resolution rates, businesses can identify areas for improvement and ensure SysAid Copilot meets expectations.

To learn more, click here.

🐛Bug Fixes

The following bugs have been fixed, and the related features are working correctly:

• Bug # 8404: Can't save some of the "Advanced options" in the email integration settings

• Bug # 9892: Closing tickets in hybrid view or from the Self-Service Portal doesn't log the close time