January 8, 2025

Happy New Year! 🎉

We’re filled with anticipation and energy to continue driving innovation and delivering impactful solutions. The year ahead promises new opportunities, groundbreaking features, and a renewed commitment to empowering your success.

Here’s to a year of growth, creativity, and shared achievements—let’s make it extraordinary!

As always, we’re committed to keeping you up to date with everything we’re cooking for you. This month’s new features include exciting improvements to SysAid Spaces.

Latest versions:

🚀SysAid Spaces

Related Items in Spaces

Create and manage relationships between service records and other entities in SysAid that address a common or connected issue.

To learn more, click here.

Archiving Service Records

Archiving closed service records helps declutter your active workspace, improve system performance, and preserve essential historical data for future reference.

To learn more, click here.

🐛Bug Fixes

The following bugs have been fixed, and the related features are working correctly:

• Bug # 4915: Translation to Portuguese (Brazil) causing some places in SysAid to use unconventional characters

• Bug # 9083: Agents with limited permissions encounter errors when creating service records in the Self-Service Portal and cannot create records in the Admin Portal

• Bug # 9113: Can not change categories for some of the tickets and create new tickets in Spaces

• Bug # 9684: Changes by a 2nd Admin save without warning when updating the same servicer record in hybrid view

• Bug # 9933: MSTeams Access Token errors

• Bug # 9899: Unable to view the Escalation Rule notification in Journey

• Bug # 10248: Firewall asset form cannot be edited