This month’s new features include exciting improvements to SysAid Copilot and Spaces.
Latest versions:
Classic Build Number | 24.4.40-b674 |
Spaces ITSM Number | 24.47.3.33689 |
✨SysAid Copilot
Tailored AI Settings
You can enable or disable specific SysAid Copilot features—such as AI Summary, AI Emotion, AI Suggested Category, and AI Author—through the SysAid Copilot General Settings.
Customize these capabilities to meet your requirements and manage the rollout of features to align with your workflow.
To learn more, click here.
🚀SysAid Spaces
Spaces Experience Enhancements
We aspire to give you the most comfortable and intuitive experience. Here are some updates and features that should make your day-to-day a little easier:
Set a default Journey filter
Copy the Service Record URL from a popup banner
Add attachments when creating a Service Record
Quickly access Service Records from the queue
Open a Service Record in a new tab
To view the updates and learn more, visit your SysAdmin account.
🐛Bug Fixes
The following bugs have been fixed, and the related features are working correctly:
Bug # 8797: ${OperatingTimesTable} tag always shows the default operating times days
Bug # 9080: Unable to add attachments to templates
Bug # 9499: Service Record Type filter isn’t saved after refresh
Bug # 9680: When logging a ticket, after selecting a group, the group members show as “0”, and the page redirects to an error screen
Bug # 9756: When approving an action item via email, the action item is approved but not completed