This month’s release brings new options for connecting SysAid with other tools, including a beta integrations experience and improved Jira syncing. We’ve also added a new Database API endpoint to make it easier to automate data exports. Together, these updates aim to simplify processes and help teams stay aligned.
Latest versions:
Classic Build Number | 25.3.20-b3981 |
Spaces Build Number | 29.11.58.65.1 |
☀️ New features
Integrations powered by Workato [Beta for SysAid Spaces]
We’re introducing a new integrations experience powered by Workato, enabling you to connect SysAid with a wide range of applications and automate workflows with ease. This feature is currently in beta, so functionality and availability may change as we gather feedback.
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To learn more, click here.
🤓 Feature enhancements
Jira Integration Enhancements [SysAid Spaces]
Help your teams work more efficiently by syncing Jira comments and SysAid notes across both platforms.
To learn more, click here.
New Database API Endpoint
Retrieve a direct download link for the latest daily database backup. Ideal for automating data exports into BI and analytics tools for external reporting.
To learn more, click here.
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
8089 | Attachment added in SysAid Classic shows a time stamp in the future | |
9029 | The “Company” field is empty in the basic and advanced filters in Asset reports | |
9041 |
| |
9763 | Escalation rules notifications are being sent twice when set to run “On initial ticket submission” or "On every ticket update" | |
11864 | Email integration attachments are broken | |
13399 | Escalation rules that are supposed to change the Admin group do not run after the Action item is completed | |
13487 | Signature causes the outgoing email to remove the body | |
15757 | Emailbot doesn’t send responses | |
16118 | On initial service record submission in SysAid Classic, escalation rules don't run when the service record is created via email | |
16207 | Incorrect CSS Server URL for new accounts | |
16360 | Categories that are locked to a specific admin group don’t appear in Spaces | |
16728 | Unregistered users (guests) are shown as blank in the service record | |
16415 | Escalation rules set to trigger “On every ticket update” do not work properly in Spaces when the service record is updated via email | |
17521 | Can't update values for custom date and date time columns in SysAid Spaces | |
17584 | Error after getting an addon from the Marketplace in SysAid Spaces | |
17708 | Images added to notes are breaking upon refresh | |
17755 | "Apply & Sync to Spaces" action removes Incident templates from the | |
17789 | Inability to update specific sections of templates in SysAid Spaces | |
18131 | On Change service records, changing the template with the category-driven-templates feature enabled will grey out the “Create” button | |
18184 | "AI Admin" permission fails to load AI Chatbot Settings in SysAid Spaces for anyone other than a SysAdmin when Agent Chatbot is used |