This month’s release brings new options for connecting SysAid with other tools, including a beta integrations experience and improved Jira syncing. We’ve also added a new Database API endpoint to make it easier to automate data exports. Together, these updates aim to simplify processes and help teams stay aligned.
Latest versions:
Classic Build Number | 25.3.20-b3981 |
Spaces Build Number | 29.11.58.65.1 |
☀️ New features
Integrations powered by Workato [Beta for SysAid Spaces]
We’re introducing a new integrations experience powered by Workato, enabling you to connect SysAid with a wide range of applications and automate workflows with ease. This feature is currently in beta, so functionality and availability may change as we gather feedback.
.png)
To learn more, click here.
🤓 Feature enhancements
Jira Integration Enhancements [SysAid Spaces]
Help your teams work more efficiently by syncing Jira comments and SysAid notes across both platforms.
To learn more, click here.
New Database API Endpoint
Retrieve a direct download link for the latest daily database backup. Ideal for automating data exports into BI and analytics tools for external reporting.
To learn more, click here.
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
8089 | Attachment added in SysAid Classic shows a time stamp in the future | |
9029 | The “Company” field is empty in the basic and advanced filters in Asset reports | |
9041 |
| |
9763 | Escalation rules notifications are being sent twice when set to run “On initial ticket submission” or "On every ticket update" | |
11864 | Email integration attachments are broken | |
13399 | Escalation rules that are supposed to change the Admin group do not run after the Action item is completed | |
13487 | Signature causes the outgoing email to remove the body | |
15757 | Emailbot doesn’t send responses | |
16118 | On initial service record submission in SysAid Classic, escalation rules don't run when the service record is created via email | |
16207 | Incorrect CSS Server URL for new accounts | |
16360 | Categories that are locked to a specific admin group don’t appear in Spaces | |
16728 | Unregistered users (guests) are shown as blank in the service record | |
16415 | Escalation rules set to trigger “On every ticket update” do not work properly in Spaces when the service record is updated via email | |
17521 | Can't update values for custom date and date time columns in SysAid Spaces | |
17584 | Error after getting an addon from the Marketplace in SysAid Spaces | |
17708 | Images added to notes are breaking upon refresh | |
17755 | "Apply & Sync to Spaces" action removes Incident templates from the | |
17789 | Inability to update specific sections of templates in SysAid Spaces | |
18131 | On Change service records, changing the template with the category-driven-templates feature enabled will grey out the “Create” button | |
18184 | "AI Admin" permission fails to load AI Chatbot Settings in SysAid Spaces for anyone other than a SysAdmin when Agent Chatbot is used |