This release introduces new capabilities to help your teams work smarter and more efficiently. From managing software spend with the new License Manager, to keeping service records on track with Dynamic Due Dates, and getting instant product answers from the SysAid Documentation Assistant. We’ve also included a range of bug fixes to further improve stability and performance.
Latest versions:
Classic Build Number | 25.3.50-b4669 |
Spaces Build Number | 25.36.3.66065 |
☀️ New features
License Manager has arrived! 🥳 [SysAid Spaces only]
A brand-new feature that helps teams manage software licenses with ease. Monitor costs and stay on top of your license renewals all in one place.
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To learn more, click here.
Dynamic due dates [Beta]
Keep service records on schedule with due dates that automatically roll forward or pause when needed, ensuring timelines adapt to real-world changes.
To learn more, click here.
🤓 Feature enhancements
New AI agent
The new “SysAid Documentation Assistant” AI agent provides agents with instant answers about SysAid directly within the Agent chatbot. This AI-powered assistant searches the Documentation site and delivers relevant results directly in the chat.
To view the full list of available prebuilt AI agents, click here.
🐛 Bug fixes
The following bugs have been fixed, and the related features are working correctly:
Bug number | Description | Status |
|---|---|---|
4702 | If a group has a group email, the Team’s notification will not be sent | |
13759 | Improve or remove Sub-Types usage in Self-Service Portal | |
17066 | Request User manager is not updating for service records opened from the Self-Service Portal | |
17632 | Google OAuth - attached EML files content in the wrong place | |
17687 | Mention notification is missing from accounts | ✅ Fixed |
17716 | Template preview is broken in SysAid Spaces | ✅ Fixed |
17863 | Request user disappears when closing service records opened by unregistered (guest) users in SysAid Spaces | ✅ Fixed |
17885 | Duplicating and renaming a View page in SysAid Spaces breaks the view | ✅ Fixed |
18087 | Persistent database lock errors when trying to submit service records via different sources. | ✅ Fixed |
18442 |
| ✅ Fixed |
18664 | Request user dependent fields do not update on create service record panel In SysAid Spaces | ✅ Fixed |
18675 | Duplicating a request creates a service record with a different template than the original in SysAid Spaces | |
18680 | Can't remove attachments from a message in SysAid Spaces |