February 25,2025

February 25, 2025

This month, we’re expanding our AI capabilities to make your workflows smarter and more efficient, plus introducing a powerful new integration to streamline your operations.

Latest versions:

✨SysAid AI

AI Agent Chatbot in SysAid Classic

Starting March 3rd, the AI-powered Agent Chatbot will be live in SysAid Classic environments! This intelligent virtual assistant enhances your day-to-day work by providing ticket insights, suggesting solutions, and drafting messages—helping you resolve issues faster and more efficiently.

To learn more, click here.

AI Agent Builder (Beta)

The Future of ITSM with Agentic AI is here!

With our AI Agent Builder, you’re not just using AI—you’re creating AI agents that take actions, automate tasks, and drive seamless service experiences across your organization. The best part? No coding required ✨

To learn more, click here.

🌐Integrations

SysAid Asset Management via Lansweeper

SysAid and Lansweeper allow you to effortlessly scan and discover all assets across your network, giving you a broader view and up-to-date hardware and software data at your fingertips.

To learn more, click here.

🐛Bug Fixes

We've fixed the following bugs to ensure these features now work as expected:

• Bug #1388: BI extract shows "Uploading to OneDrive"

• Bug #7232: Groups with a comma (,) in the name cannot be deleted from the Groups list view

• Bug #8001: Can't filter service record source to the API source

• Bug #8931: The “In reply to” mechanism is slower for OAuth 2.0 (O365)

• Bug #9054: Dropdown fields do not change when editing action items in the Self-Service Portal

• Bug #9647: New Azure groups are imported into SysAid without members

• Bug #9775: AI chatbot displays 'Invalid Date' when switching time zones

• Bug #10373: AI escalation rules were not created

• Bug #10394: Cannot update service records when Project One is enabled

• Bug #11345: Attachment from a template does not transfer to the Self-Service Portal

• Bug #11492: Reply all doesn't work

• Bug #11510: Mention dropdown doesn't include all the users

• Bug #11717: The "Add Comment to Jira" field isn’t working

• Bug #11805: End users can't log in in specific situations

• Bug #11844: Email signature and banner aren't displayed in the tickets created from emails

• Bug #12026: Service record ID updates keep updating the Jira issue