March 11, 2024
    • 11 Mar 2024
    • PDF

    March 11, 2024

    • PDF

    Article summary

    SysAid Copilot

    These new features include exciting improvements to SysAid Copilot.

    Set Default Statuses for AI-Created Service Records

    Set Default Statuses (in AI Chatbot Settings) for Service Records that were either:

    • Created by AI Chatbot (Incidents or Requests)

    • Modified from Incident to Request by AI Intelligent Categorization Escalation Rule

    Learn more

    Add SharePoint Sites to the Data Pool

    Import published SharePoint Sites (and their nested files) as a knowledge source for the AI Chatbot’s responses, and manage it in your Data Pool.


    Learn more


    What's Next