SysAid Copilot
These new features include exciting improvements to SysAid Copilot.
Set Default Statuses for AI-Created Service Records
Set Default Statuses (in AI Chatbot Settings) for Service Records that were either:
Created by AI Chatbot (Incidents or Requests)
Modified from Incident to Request by AI Intelligent Categorization Escalation Rule
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Add SharePoint Sites to the Data Pool
Import published SharePoint Sites (and their nested files) as a knowledge source for the AI Chatbot’s responses, and manage it in your Data Pool.
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