March 11, 2024
- 11 Mar 2024
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March 11, 2024
- Updated on 11 Mar 2024
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SysAid Copilot
These new features include exciting improvements to SysAid Copilot.
Set Default Statuses for AI-Created Service Records
Set Default Statuses (in AI Chatbot Settings) for Service Records that were either:
Created by AI Chatbot (Incidents or Requests)
Modified from Incident to Request by AI Intelligent Categorization Escalation Rule
![default status(3).jpg](http://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/default status(3).jpg)
Add SharePoint Sites to the Data Pool
Import published SharePoint Sites (and their nested files) as a knowledge source for the AI Chatbot’s responses, and manage it in your Data Pool.
![sharepoint dataset(1).jpg](http://cdn.document360.io/52d3cb6c-cc81-43c2-b6f7-cbabcb449271/Images/Documentation/sharepoint dataset(1).jpg)