SysAid Copilot

These new features include exciting improvements to SysAid Copilot.

Set Default Statuses for AI-Created Service Records

Set Default Statuses (in AI Chatbot Settings) for Service Records that were either:

• Created by AI Chatbot (Incidents or Requests)

• Modified from Incident to Request by AI Intelligent Categorization Escalation Rule

Learn more

Add SharePoint Sites to the Data Pool

Import published SharePoint Sites (and their nested files) as a knowledge source for the AI Chatbot’s responses, and manage it in your Data Pool.

Learn more