Customize the Copilot’s Language Models (LLMs) for End Users' specific needs.
Requirements:
SysAdmin or AI Admin permissions
SysAid Copilot license
The Data Pool is the information source for the organization's AI Chatbot.
SysAdmins use Data Pool data to customize the Copilot’s Language Models (LLMs) for End Users' specific needs.
The Data Pool consists of Datasets; containers that SysAdmins add and configure to improve SysAid Copilot’s knowledge and personalize responses to user queries.
The Data Pool contains six types of Datasets:
Service Record Data
Q&A Sets
Knowledge Base Articles
Documents
URL
SharePoint
AI Agent
Data Pool Page Structure
SysAdmins can manage Datasets and their sources on the Data Pool Page.
To access and manage the Data Pool, go to Self-Service Portal > AI Chatbot > Settings > Data Pool.
The Data Pool Page consists of two main sections:
Dataset Side Panel
The Side Panel groups the account’s list of Datasets with indication of their type, as well as a button to create (and configure) a new Dataset.
Out-of-the-box Datasets
The Data Pool’s six out-of-the-box Datasets are:
Out-of-the-box Dataset | Dataset Type |
Incident History | Service Record Data |
SSP Knowledge Base Articles | Knowledge Base Articles (published to the Self-Service-Portal) |
Verified Answers | Q&A Sets (submitted as “Verified” in the “Monitor & Fine-tune” area) |
Documents | Documents uploaded by the SysAdmin |
Websites | URL (public URLs) |
SharePoint Connector | Imported SharePoint Sites |
Table of Sources
The Table of Sources displays all items added to the selected Dataset. Each item can be edited or deleted from the table through the ‘three dots’ action menu.
The Table displays the Datasets with two sortable Columns: Status and Last Updated.
The Table Header contains the following metadata:
Chip or Label | Definition |
Dataset Type | Type of Dataset (e.g. Knowledge Base or Documents) |
Dataset Count | Appears automatically when the Dataset is out-of-the-box |
Default | Whether or not Dataset is OOTB |
Sanitization | Whether or not the data is sanitized |
Visibility | Who can view the Dataset |
Last Synced | Date and time of most recent Dataset sync with Sources |
Please note:
All out-of-the-box Datasets are automatically marked Default and Sanitized
URL Source Items are not automatically updated with changes done to the source URL
Datasets can be enabled or disabled by selecting the 3-dot menu in the table and clicking Enable/Disable