Send Message

Instant Message
Instant messages may be sent to administrators only. An instant message will pop up in a new browser window on the screen of the administrator the next time that administrator changes pages in SysAid. Popup blockers may interfere with this functionality.

email
Sends an email to the selected recipients. You must have enabled outgoing email integration from Settings > Integration > Email.

SMS
Sends an SMS to the selected recipients. You must have enabled SMS integration from Settings > Integration > SMS.

Broadcast
Sends a message that pops up on the screen of the selected recipients. In order to receive a broadcast, a user must have the SysAid agent installed on his or her computer. This popup does not use a web browser.

(email only) This allows you to choose whether to send the email from one of the helpdesk email addresses or from the administrator's personal email. In order for the From field to appear, you must either A) Allow to send messages from admin emails under Settings > Integration > email, and the administrator sending the email must have an email address registered in SysAid or B) have more than one outgoing email address for the helpdesk (Full Edition only).

to pull up the Select Users page to find users, and you may use the Add Group button to pull up the Select Groups page.

This is the body of your message. The Email and Instant Message methods includes a rich text editor. Note that the rich text editor is only enabled if Content type is set to HTML under Email integration.

1. Click Add attachments. The Attachments window opens.
2. Click Choose File and select the file for attachment. You can select up to three attachments at once.
3. Click Attach Files. Please be patient while your files are attached. The Attachments window closes when the attachments are uploaded. You will see them listed below the Add button.
4. If you need to add more attachments, return to step 1.

If you are sending the message from an SR, you can attach any files already attached to the SR by selecting their corresponding check boxes. These files are displayed seperate from any new files that you attach to the email.

If you added a file and then decided to remove it from the email, clear the check box corresponding to the desired attachment(s). Any file without a check in its check box is not attached to the email or to the SR.

(Only available when sending a message from an SR) After sending your email, any attachments are added to the Attachments field on the service record. They are added with a timestamp indicating when the email was sent.

If you do not check the Add attachments also to the SR, option, then there is no link for new files that you add to the email and the files are sent as attachments to the email. Any files that are already attached to the SR are included as links.

(Only available when sending a message from an SR) By default, this appends the content of the automatic notification "Email body to end user regarding a service record".

1. Click the cursor on the part of your message where you would like to insert the text.
2. Click the Add/Edit automatic text messages iconto open the list of automatic text messages.
3. Click on the automatic text you would like to insert. You may also click Automatic Text Settings to open a screen where you can edit these texts.

For complete edit options for automatic texts, go to Settings > Customize > Automatic Texts.

Internet images : Enter the Image URL in the following format: http://www.website.com/yourimage.xyz
Local images : Copy the image to the *...\SysAidServer\root* directory on your SysAid server and for the Image URL simply enter the filename. If you would like to create a new folder such as "Images" under *...\root* to store your images in, enter the Image URL as Images/yourimage.xyz . Make sure to use a forward slash and not a backslash.