New Dropdown Filter

If you have added new custom list fields from fields customization, you may want to filter your lists (e.g. asset list) by this new field. SysAid allows you to add a drop-down filter to the list view for just this purpose.

Adding a new drop-down filter

To add a new drop-down filter to one of your lists:

1. Open the list view to which you would like to add the drop-down filter.
2. Click the  button. This opens the Customize List page.
3. Click theAdd button next to the list of filter menus. This opens the Customize Filter page.
   
   Steps 4 - 7 refer to the picture below.
   
4. Give your new drop-down filter a name.
5. From the Field Name list, choose the name of the field that you would like to filter by. (Skip this step if the list is for projects or tasks.)
6. Under List field, enter the database name of the new field. The database name is found under Settings > Customize > Fields Customization.
   
7. Under Lookup table, replace "field_name" with the database name of the new field. This is the same name as in step 5. Do not remove the single quotation marks.
   Example : cust_values where list_name = 'asset_cust_testtwenty'
8. Click Close to return to the Customize List page.
9. Click Save to save your new filter. For additional filter management options, please see Customize Lists.

Important : Please consult with support before changing any other fields on this page. If you enter an invalid value, you could corrupt the filter view and render your list unusable.