- 01 Feb 2024
- Updated on 01 Feb 2024
This month’s new features include exciting improvements to both Spaces Service Desk and SysAid Copilot.
View Required Fields inside the Queue
"Required Field" indicators are now visible in the Queue Grid.
Create Public Views per Admin Group
SysAdmins can create and manage Public Views per Admin Group.
Add content to Category “Description” Fields
AI Admins can optimize the accuracy of AI Intelligent Categorization knowledge source and capabilities by adding content to a Category's "Description" Field.
Add Public URLs to the Data Pool
AI Admins can optimize the AI Chatbot's knowledge source by padding Public URLs to the AI Chatbot Data Pool.
Receive weekly AI Insights emails
AI Admins can enable "AI Insights" emails -- which provide concise summaries (AI-generated) of key performance indicators (KPIs) and actionable insights, ensuring efficient data analysis without the need for manual report generation.