Less visual clutter. Easier navigation. The same SysAid underneath. Here's what's changing, and what it means for your team.
The short version
We've rebuilt how SysAid Spaces looks and how you move around it. Navigation, page layouts, icons, and settings now run on a single design system. The result is a calmer, more consistent interface that takes less effort to scan and use.
This is a visual and navigation change. Your data, configurations, workflows, and features stay exactly as they are. Nothing has been removed.
In one screen, you'll notice:
A clearer top bar, with help and announcements grouped together
A consistent left sidebar where every item pairs one icon with its label
Cleaner, more readable grids, lists, and settings pages
SysAid Copilot anchored in the top-right of every screen
A few actions in new places (we'll show you exactly where)
Please note:
This will be avialble to all SysAid Spaces customer by the beginning of August 2026.
This update only affects customers using SysAid Spaces. If your account runs on Classic UI by default, nothing here applies to you.
What you'll notice
Each change below is built around the same goal: less to look at, and less to relearn.
Support, where you'd expect it
Help resources and announcements now sit together on the right side of the top bar. Contextual support is one click away. SysAid Copilot is anchored in the top-right of every screen, so you can ask for help without leaving what you're working on.
Find the section you need at a glance
The left sidebar now follows one consistent hierarchy. Every item pairs a clear icon with its label, in a predictable order. No more scanning a mix of visual styles to figure out where you're going.
Read your lists more easily
Pages like asset management and configuration item (CI) lists now use cleaner headers, consistent spacing, and a more readable layout. Less noise on the page means less for your eyes to filter.
See what you selected while you act on it
When you select multiple items in a list, the action bar now appears at the bottom of the screen instead of the top. Your selected rows stay in view while you choose what to do with them.
What's not changing
A redesign can feel like a lot. Here's what stays exactly as it is:
Your features. Every tool you use today is still here.
Your data and configurations. Untouched.
Your workflows and automations. They run exactly as before.
Classic UI accounts. If your account defaults to Classic UI, this update doesn't reach you.
Some things look different. A few actions have moved. Nothing has been taken away.
Why we're doing this
As SysAid grew, pages were designed and added at different times. That left you with an interface where the same action could look different from one page to the next, and where finding a setting sometimes meant relearning the page you were on. You've been carrying that extra effort on every screen.
A consistent interface isn't a cosmetic upgrade. It changes how much effort the product takes to use, and the research on this is well established:
Consistency means less relearning. When elements look and behave the same way across screens, you reuse what you already know instead of figuring out each page from scratch.
Less clutter frees up attention for the work. Visual noise creates what researchers call extraneous cognitive load: mental effort spent on the interface rather than the task. Working memory only holds a handful of items at a time, so a quieter screen leaves more capacity for the actual job.
Grouped navigation speeds up decisions. The more ungrouped choices on a screen, the longer each decision takes. Grouping the top bar and sidebar by intent shortens the time it takes to find what you need.
For your team, that adds up to less time hunting for things, a shorter learning curve when you bring new people on, and fewer mis-clicks. It also gives us one foundation to ship improvements to you faster.
What you need to do
Nothing at all. Your account updates automatically on your rollout date. You may need to refresh your browser to see it. There's no downtime and no reconfiguration on your side.
If you'd like to get your team ready:
Watch the walkthrough video below.
Share this page so your team knows what to expect.
When this reaches you
Your transition is scheduled 31 days from your first notification. The exact date is in your notification email, and you'll get reminders at the 14-day and 7-day marks so your team has time to prepare.
What comes next
This release covers the new navigation and the first set of redesigned pages. More pages will follow over the coming months, all built on the same patterns you see here. Once you know the new look, every future update will feel familiar.
When an individual page is updated, you'll see a brief in-app note the first time you visit it. No email required. No surprises.
Video walkthrough
An overview of the key changes and where things moved.
FAQ
Will I lose any functionality?
No. Every feature you use today is still here. Some areas look different, and some actions have moved, but nothing has been removed.
Can I preview the new experience first?
Yes. Before/after examples and walkthrough materials are available in the resource hub. If you're a high-touch customer, you can also request a live walkthrough from your CSM.
Can I opt out or delay the switch?
The modernized experience becomes the standard for all Spaces customers, so there isn't a permanent opt-out. If the timing is hard for your team, talk to your CSM. We'll work with you to make the switch as smooth as we can.
Where do I get help after the change?
A few things are ready for you: the walkthrough video, an in-app help beacon for the first 14 days, and a guided tour on your first login. Your SysAid representative and Customer Care team are there if you need more.
Will my team need training?
For most people, the guided tour on first login and the walkthrough video are enough. For a larger rollout, you can request a live walkthrough from your SysAid representative.
What if something doesn't work as expected?
Our Customer Care team is trained on the new experience. Submit a ticket through the usual channel, and it will be prioritized.
Will there be any downtime?
No. The update applies with no downtime. You may need to refresh your browser to see it.
What kinds of pages are changing?
Several types: list and table views, selection and lookup windows, logs, action-heavy pages, and create/edit forms. The resource hub includes before/after examples so you can recognize the main patterns. The goal is to have the whole platform transformed by the end of 2026.
Will there be more changes after this?
Yes. This is part of an ongoing effort. You'll see more pages updated over the coming months, all following the same patterns.
Who do I contact with questions?
Your SysAid representative, or the SysAid Customer Care Team.