• 28 May 2024
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    Article summary

    Translate your Service Desk to your language of choice, including SysAid Copilot


    • SysAdmin or Admin permissions

    • Spaces Service Desk activated and enabled

    • Desired languages enabled

    Admins can modify different language translations included with SysAid.

    This can be done in two ways:

    1. Download an existing OOTB Language file from SysAid, modify it according to your needs, and re-upload it to apply the changes

    2. Download an empty translation file from SysAid and populate the keys from scratch

    This document describes how to perform the necessary steps to modify a translation file in SysAid, including:

    • Download and modify

    • Upload

    Download translation file

    To download a Translation file:

    1. Select the desired language from the dropdown Language menu

    2. Click on the file link in the Download translate file field

    Modify translation file

    To modify a translation file, follow these steps:

    1. Open the file in a text editor (e.g. Notepad)

    2. Find the desired translation keys

    3. Replace the text on the right side of the "=" sign with your translation, without altering the text on the left

    4. Click Save

    Once you’ve modified the file, you can proceed to the next step — uploading it back to SysAid.

    Upload translation file

    Once you’ve modified the Translation file you downloaded, choose it from your File Manager.
    Once the file name appears in the Field, click Upload


    To see the changes, you must be viewing SysAid in the language you edited

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