Translation

Translate your Service Desk to your language of choice, including SysAid Copilot

Requirements

• SysAdmin or Admin permissions

• Spaces Service Desk activated and enabled

• Desired languages enabled

Admins can modify different language translations included with SysAid.

This can be done in two ways:

1. Download an existing OOTB Language file from SysAid, modify it according to your needs, and re-upload it to apply the changes

2. Download an empty translation file from SysAid and populate the keys from scratch

This document describes how to perform the necessary steps to modify a translation file in SysAid, including:

• Download and modify

• Upload

Download translation file

To download a Translation file:

1. Select the desired language from the dropdown Language menu

2. Click on the file link in the Download translate file field

Modify translation file

To modify a translation file, follow these steps:

1. Open the file in a text editor (e.g. Notepad)

2. Find the desired translation keys

3. Replace the text on the right side of the "=" sign with your translation, without altering the text on the left

4. Click Save

Once you’ve modified the file, you can proceed to the next step — uploading it back to SysAid.

Upload translation file

Once you’ve modified the Translation file you downloaded, choose it from your File Manager.
Once the file name appears in the Field, click Upload

Note

To see the changes, you must be viewing SysAid in the language you edited