Ticket View

This page shows you the details of a service record you have previously submitted. Based on the way SysAid has been configured, you may add notes, add attachments, and even close and/or reopen the service record. 

If the SR's Solution field is populated, the Solution appears at the top of the service record. 

Add a note or attachment

To add an attachment, select the Attachments tab and click Select Attachments or drag and drop the file into the Attachments area. 

To add a note, click Add note. Enter your note in the light box, and click Submit note.

Screen Capture

If you opened the SR using the SysAid Hotkey, SysAid automatically takes a capture of your screen. If your admin included the Screen Capture in the Ticket Info section, a thumbnail of the screen shot is displayed in the SR. 

You can click the thumbnail to view a preview of the image. If you want to download the image, click Download in the preview window.

Close/Reopen an SR

To close a service record, check Close ticket. When prompted, click OK.

To reopen a closed service record, click Reopen ticket. Enter the reason for reopening the SR the light box, and click Submit note.