SSO Connector
    • 07 Jun 2022
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    SSO Connector

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    Article summary

    Allows admins to configure SysAid to support Single-Sign On across multi-tenanted authentication platforms.

    Once setup users who acccess SysAid (whether they are using LDAP Integration or Office 365 SSO) start at a login screen where they just need to enter their email address to connect to SysAid.

    Set up the SSO Connector

    1. From the SysAid Marketplace, get the SSO Connector add-on.
    2. On the main My Apps page, in the SSO Connector icon, click .
    3. Follow the instructions for setting up Office 365 integration.
      1. For the Office 365 Issuer field, replace "MyAccount" with your sysaid account ID.
      2. In Azure make this same change in the Application ID URI field.
      3. The Tenant(s) Domain Mapping field is required for the integration to work. Enter the Azure domain name using the format ''.
      4. Repeat this for all of the integrations.
    4. For each integration, in the Enabled field enter Y or N to determine if the specific integration should or should not be enabled.
    5. In the HTML for Main Login Page field you can enter HTML and CSS code to determine the content and appearance of the Main Login page that appear when the user accesses SysAid.
    6. Click the Slider to enable the SSO Connector integration.
    7. Click Save Changes.
    8. (Optional) To add more than three integrations, click Add.
    9. (Optional) To remove an integration, click Remove at the bottom of the integration.

    Using SSO Connector

    Once you have SSO Connector configured, users who want to access SysAid first encounters a login page (the display on the page is dependent on the html you enter in the setup page). The user enters their email and clicks Login. If they are identified as an LDAP or Office 365 user, they are logged directly into SysAid. If they are not currently logged in to Office 365, then they are redirected to Office 365 login to open SysAid. If the email address is not recognized, they are directed to the standard SysAid login page.