Before using Password Self Services, each end user must answer a certain number of questions. If the end user ever needs to unlock an account or perform a password reset, the end user will be prompted to supply the answers to his or her questions.
Important:
We highly recommend resetting your password using the MFA via SMS method and not the Security Questions method
To learn more, see Multi-Factor Authentication.
This page allows you to manage the available security questions that end users can choose from. To open it, go to Settings > Administration > Password Services > Security Settings. To choose how many questions an end user must answer, go to Settings > Administration > Password Services > General Settings.
Available for: Customers using SysAid Spaces. If you're using SysAid Classic, see Security Questions.
To learn more about working with lists, see Using SysAid Lists.
Creating and modifying security questions
Click New to create a new security question. Click on the row of an existing security question to edit it. To learn more, see Edit Security Question.
List Actions
There are a number of actions you can perform on your list using the actions list. To open the actions list, select one or more list entries using the tickboxes at the left end of each row. This opens the actions list:
Delete
Delete the selected security questions.
More Actions
Click the 3-dot menu next to Delete and click More Actions to open a window with two additional fields: Visible and Mandatory. Select one of these fields, and then choose the desired value for that field from the adjoining drop-down list. Click Save to update each of the selected security questions with the new field value.
Visible determines whether or not a user can select that question as one of their security questions. Mandatory questions must be answered by users.