Multi-Factor Authentication

At SysAid, we are committed to continually improving the security and usability of our services. As part of this commitment, we do not recommend using the "Reset password based on personal security questions" feature.

Instead, we encourage you to ensure that your account is set up with Multi-Factor Authentication (MFA) via SMS.

Click here to learn how

Why do we recommend MFA?

Many leading organizations are choosing more secure password reset methods (such as MFA) instead of security questions, as a response to the continuously evolving cyber threat landscape.

We are aligning with these best practices – to safeguard your accounts with the highest level of protection.

Enhanced Security

Personal security questions are increasingly seen as a weak link in account security. Answers to common security questions can often be guessed or found through social engineering. Using different types of verification, such as MFA, reduces the risk of unauthorized access.

Industry Best Practices

The cybersecurity landscape is continually evolving. Many leading organizations are moving away from security questions in favor of more secure methods. We are aligning with these best practices to provide you with the highest level of protection.

Streamlined Experience

Our goal is to simplify and enhance the user experience. Alternative password reset methods, such as MFA, offer a more seamless and secure way to regain access.

What does this mean for you?

Action Required

We highly recommend ensuring that your account is set up with MFA via SMS. This adds an extra layer of security by requiring a second form of verification sent to your mobile device.

Click here to learn how

If you have any questions or need assistance with updating your settings, our support team is here to help.

Stay safe and secure,

The SysAid Team