Required Network Access
  • 07 Jun 2022
  • 1 Minute to read
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Required Network Access

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For customers using SysAid Cloud accounts, you must enable communication between the SysAid Cloud servers and the computers on your network (Exchange server, LDAP server, etc.) for SysAid to work. To do this, the servers must be able to grant access to your network and their IP addresses must be included in any white lists maintained by your company. The first step in this process is determining which environment your SysAid account resides on. SysAid has cloud environments in the United States, Canada, Europe, Israel, and Australia.

To identify your SysAid account's cloud environment:

  1. Log into SysAid.
  2. Click on your user name in the top right corner and select About.
  3. Check the Node Name field. If the node name contains "us", your account is in the United States cloud environment, "eu" is for the European cloud environment, "il" is for the Israeli cloud environment, and "au" is for the Australian cloud environment.

OnDemandAdvancedfilesNodeName1.jpg

Note: If you cannot determine which cloud environment your SysAid account is on, please allow communication from all cloud environments, or contact customer success representative for assistance.

Now that you have determined which cloud environment your SysAid account is on, open your firewalls to the corresponding SysAid application servers (last updated - May 2021)

United States (West) Cloud Environment
54.68.189.242
54.68.28.126
52.24.33.109
52.26.255.228
54.69.19.240
54.69.121.146
52.25.48.210
52.24.100.226
52.25.217.9
54.69.231.77
54.189.202.152
34.215.216.35
52.10.217.71
45.136.240.0/22
2a0e:9dc0:7::/48
United States (East) Cloud Environment
Primary Data Center54.85.63.33
54.85.158.57
54.85.61.137
54.85.250.59
54.85.33.107
54.85.43.166
54.86.65.25
54.85.146.185
35.171.43.198
34.195.59.8
54.156.214.132
35.168.196.223
54.86.41.2
54.209.166.65
34.235.193.43
18.235.90.168
52.206.11.186
54.164.184.28
52.7.196.90
34.197.71.134
52.7.18.143
45.136.240.0/22
2a0e:9dc0:4::/48
Trial Data Center54.86.28.144
45.136.240.0/22
2a0e:9dc0:4::/48
Canadian Cloud Environment
3.97.233.242
3.98.135.157
3.98.156.114
3.98.61.128
3.98.152.163
52.60.246.253
3.98.36.6
35.183.168.171
3.97.178.25
52.60.73.145
45.136.240.0/22
European Cloud Environment
Primary Data Center18.203.193.231
54.194.120.197
54.194.152.168
54.194.82.162
54.229.87.79
54.229.87.34
34.249.83.117
63.35.129.150
63.35.31.184
54.229.87.39
45.136.240.0/22
2a0e:9dc0:15::/48
54.194.126.199
52.210.224.240
54.72.51.192
Trial Data Center54.72.88.174
54.72.134.87
45.136.240.0/22
2a0e:9dc0:15::/48
Australian Cloud Environment
54.206.46.146
54.206.54.103
54.206.49.244
52.65.115.230
3.104.87.102
54.153.183.46
54.206.131.76
54.252.98.194
54.253.132.119
13.237.28.69
54.206.43.60
45.136.240.0/22
2a0e:9dc0:13::/48  

You only need to give access to your network on certain ports, depending upon the integration you enable. The relevant ports are as follows:


Unsecured Port
SSL Port
IMAP143 TCP993
POP3110 TCP995
LDAP*389 TCP636
SSO (NTLM)139 and 445

Once these hosts have been given access to your network, you can proceed with the SysAid integrations described below.

if your firewall has outgoing traffic limits, open port 80.443 to the relevant IP addresses.

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