Required Network Access

For customers using SysAid Cloud accounts, you must enable communication between the SysAid Cloud servers and the computers on your network (Exchange server, LDAP server, etc.) for SysAid to work. To do this, the servers must be able to grant access to your network, and their IP addresses must be included in any white lists maintained by your company. The first step in this process is determining which environment your SysAid account resides in. SysAid has cloud environments in the United States, Canada, Europe, Israel, and Australia.

To identify your SysAid account's cloud environment:

Navigate to your account info page:
- In SysAid Classic, click your username in the top-right corner and select About.
- In SysAid Spaces, go to Help > Account Info.
Check the Node Name field:
- "us", is for the United States cloud environment
- "eu" is for the European cloud environment
- "il" is for the Israeli cloud environment
- "au" is for the Australian cloud environment

Please note:
If you cannot determine which cloud environment your SysAid account is on, please allow communication from all cloud environments, or contact customer success representative for assistance.

Now that you have determined which cloud environment your SysAid account is on, open your firewalls to the corresponding SysAid application servers (last updated - May 2021)

United States (West) Cloud Environment
54.68.189.242
54.68.28.126
52.24.33.109
52.26.255.228
54.69.19.240
54.69.121.146
52.25.48.210
52.24.100.226
52.25.217.9
54.69.231.77
54.189.202.152
34.215.216.35
52.10.217.71
45.136.240.0/22
2a0e:9dc0:7::/48

United States (East) Cloud Environment
Primary Data Center	54.85.63.33
	54.85.158.57
	54.85.61.137
	54.85.250.59
	54.85.33.107
	54.85.43.166
	54.86.65.25
	54.85.146.185
	35.171.43.198
	34.195.59.8
	54.156.214.132
	35.168.196.223
	54.86.41.2
	54.209.166.65
	34.235.193.43
	18.235.90.168
	52.206.11.186
	54.164.184.28
	52.7.196.90
	34.197.71.134
	52.7.18.143
	45.136.240.0/22
	2a0e:9dc0:4::/48
Trial Data Center	54.86.28.144
	45.136.240.0/22
	2a0e:9dc0:4::/48

Canadian Cloud Environment
3.97.233.242
3.98.135.157
3.98.156.114
3.98.61.128
3.98.152.163
52.60.246.253
3.98.36.6
35.183.168.171
3.97.178.25
52.60.73.145
45.136.240.0/22

European Cloud Environment
Primary Data Center	18.203.193.231
	54.194.120.197
	54.194.152.168
	54.194.82.162
	54.229.87.79
	54.229.87.34
	34.249.83.117
	63.35.129.150
	63.35.31.184
	54.229.87.39
	45.136.240.0/22
	2a0e:9dc0:15::/48
	54.194.126.199
	52.210.224.240
	54.72.51.192
Trial Data Center	54.72.88.174
	54.72.134.87
	45.136.240.0/22
	2a0e:9dc0:15::/48

UK Cloud Environment

15.222.182.70

3.99.95.158

Australian Cloud Environment
54.206.46.146
54.206.54.103
54.206.49.244
52.65.115.230
3.104.87.102
54.153.183.46
54.206.131.76
54.252.98.194
54.253.132.119
13.237.28.69
54.206.43.60
45.136.240.0/22
2a0e:9dc0:13::/48

You only need to give access to your network on certain ports, depending on the integration you enable. The relevant ports are as follows:

	Unsecured Port	SSL Port
IMAP	143 TCP	993
POP3	110 TCP	995
LDAP*	389 TCP	636
SSO (NTLM)	139 and 445

Once these hosts have been given access to your network, you can proceed with the SysAid integrations described below.

If your firewall has outgoing traffic limits, open port 80.443 to the relevant IP addresses.