Required Network Access
    • 07 Jun 2022
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    Required Network Access

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    Article summary

    For customers using SysAid Cloud accounts, you must enable communication between the SysAid Cloud servers and the computers on your network (Exchange server, LDAP server, etc.) for SysAid to work. To do this, the servers must be able to grant access to your network and their IP addresses must be included in any white lists maintained by your company. The first step in this process is determining which environment your SysAid account resides on. SysAid has cloud environments in the United States, Canada, Europe, Israel, and Australia.

    To identify your SysAid account's cloud environment:

    1. Log into SysAid.
    2. Click on your user name in the top right corner and select About.
    3. Check the Node Name field. If the node name contains "us", your account is in the United States cloud environment, "eu" is for the European cloud environment, "il" is for the Israeli cloud environment, and "au" is for the Australian cloud environment.

    OnDemandAdvancedfilesNodeName1.jpg

    Note: If you cannot determine which cloud environment your SysAid account is on, please allow communication from all cloud environments, or contact customer success representative for assistance.

    Now that you have determined which cloud environment your SysAid account is on, open your firewalls to the corresponding SysAid application servers (last updated - May 2021)

    United States (West) Cloud Environment
    54.68.189.242
    54.68.28.126
    52.24.33.109
    52.26.255.228
    54.69.19.240
    54.69.121.146
    52.25.48.210
    52.24.100.226
    52.25.217.9
    54.69.231.77
    54.189.202.152
    34.215.216.35
    52.10.217.71
    45.136.240.0/22
    2a0e:9dc0:7::/48
    United States (East) Cloud Environment
    Primary Data Center54.85.63.33
    54.85.158.57
    54.85.61.137
    54.85.250.59
    54.85.33.107
    54.85.43.166
    54.86.65.25
    54.85.146.185
    35.171.43.198
    34.195.59.8
    54.156.214.132
    35.168.196.223
    54.86.41.2
    54.209.166.65
    34.235.193.43
    18.235.90.168
    52.206.11.186
    54.164.184.28
    52.7.196.90
    34.197.71.134
    52.7.18.143
    45.136.240.0/22
    2a0e:9dc0:4::/48
    Trial Data Center54.86.28.144
    45.136.240.0/22
    2a0e:9dc0:4::/48
    Canadian Cloud Environment
    3.97.233.242
    3.98.135.157
    3.98.156.114
    3.98.61.128
    3.98.152.163
    52.60.246.253
    3.98.36.6
    35.183.168.171
    3.97.178.25
    52.60.73.145
    45.136.240.0/22
    European Cloud Environment
    Primary Data Center18.203.193.231
    54.194.120.197
    54.194.152.168
    54.194.82.162
    54.229.87.79
    54.229.87.34
    34.249.83.117
    63.35.129.150
    63.35.31.184
    54.229.87.39
    45.136.240.0/22
    2a0e:9dc0:15::/48
    54.194.126.199
    52.210.224.240
    54.72.51.192
    Trial Data Center54.72.88.174
    54.72.134.87
    45.136.240.0/22
    2a0e:9dc0:15::/48
    Australian Cloud Environment
    54.206.46.146
    54.206.54.103
    54.206.49.244
    52.65.115.230
    3.104.87.102
    54.153.183.46
    54.206.131.76
    54.252.98.194
    54.253.132.119
    13.237.28.69
    54.206.43.60
    45.136.240.0/22
    2a0e:9dc0:13::/48  

    You only need to give access to your network on certain ports, depending upon the integration you enable. The relevant ports are as follows:


    Unsecured Port
    SSL Port
    IMAP143 TCP993
    POP3110 TCP995
    LDAP*389 TCP636
    SSO (NTLM)139 and 445

    Once these hosts have been given access to your network, you can proceed with the SysAid integrations described below.

    if your firewall has outgoing traffic limits, open port 80.443 to the relevant IP addresses.

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