Language Support
    • 19 May 2024
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    Language Support

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    Article summary

    Both AI Admins and End Users who configure their Service Desk (both Spaces and Classic) to a non-English language can enjoy SysAid Copilot in their language of choice (per Admin enablement).

    SysAid Language Settings

    • To learn how Admins configure and enable their Service Desk’s language and localization settings, click here.

    • To learn how End Users configure their Self-Service Portal’s language and localization settings, click here.

    The Service Desk’s configured Language in SysAid (in Service Desk Settings) automatically applies to the SysAid Copilot interface and capabilities.

    When applicable, SysAid Copilot determines which language to generate content in based on the user input’s language in the text editor, and is not exclusively limited to the language configured in the system’s settings.

    How it works

    AI Chatbot

    The AI Chatbot Chat interface (UI elements) is displayed in the language configured in the end user’s Settings.

    By default, the “Chat System Message” in the AI Chatbot’s General Settings instructs the AI Chatbot to respond to end users in the language they write their prompt(s) in.

    When the AI Chatbot creates a Service Record on the user’s behalf, the Service Record’s Description Field is populated with the Ticket Summary — in the language configured in the end user’s Self-Service Portal Settings.

    AI Case Summarization

    AI Admins viewing a Service Record’s AI Summary see it in their (Admin) configured language.

    AI Emotion

    AI Admins viewing a Service Record’s AI Emotion see the emotion chip in the language configured in the their (Admin) configured language.

    AI Author

    AI Author generates modified versions of text in the original language they’re written in.

    AI Intelligent Categorization

    AI Admins hovering over a Category chip see the suggested Category Set in the language configured in their (Admin) User Settings.