Fields Available in BI Analytics

BI Analytics draws information from the following SR fields in your help desk. For more information on these fields see SR Fields. For more information on how BI Analytics works, see BI Analytics.

Available Fields

• Account ID
• Admin group
• Agreement
• Archive
• Asset type
• Assigned counter
• Assigned to
  • Building
  • Custom date 1
  • Custom integer 1
  • Custom list 1
  • Department
  • Display name
  • Location
  • Time zone
  • Username
• Building
• Category
• Classification
• Close time
• Closure information
• Company
• Custom columns
• Custom date 1
• Custom date 2
• Custom float 1
• Custom float 2
• Custom integer 1
• Custom integer 2
• Custom list 1
• Custom list 2
• Department
• Display name
• Due date
• Email account
• Escalation level
• Impact
• Last processing time
• Location
• Main asset name
• Main asset type
• Main CI ID
• Main CI name
• Main CI type
• Max support level
• Priority
• Reopen counter
• Request user
  • Building
  • Custom Date 1
  • Custom Integer 1
  • Custom List 1
  • Department
  • Display name
  • Location
  • Time zone
  • User name
• Request time
• Satisfaction survey answer
• Source
• SR ID
• SR type Index
• Sub category
• Submit user
  • Building
  • Custom Date 1
  • Custom Integer 1
  • Custom List 1
  • Department
  • Display name
  • Location
  • Time zone
  • User name
• SR type
• Status
• Status class
• Sub type
• Survey status
• Third level category
• Time to repair
• Time zone
• Timer 1
• Timer 2
• Timer 3
• Timer 4
• Timer 5
• Timer 6
• Timer 7
• Timer 8
• Timer 9
• Timer 10
• Title
• Total activity time
• Update user
  • Building
  • Custom Date 1
  • Custom Integer 1
  • Custom List 1
  • Department
  • Display name
  • Location
  • Time zone
  • User name
• Urgency
• Username

In addition, BI Analytics accesses any field specified in the BI Analytics Settings page.