December 2023

This month’s new features include exciting improvements to both Spaces Service Desk and SysAid Copilot.

SysAid Spaces

View Required Fields inside the Queue

"Required Field" indicators are now visible in the Queue Grid.

Create Public Views per Admin Group

SysAdmins can create and manage Public Views per Admin Group.

SysAid Copilot

Add content to Category “Description” Fields

AI Admins can optimize the accuracy of AI Intelligent Categorization knowledge source and capabilities by adding content to a Category's "Description" Field.

Add Public URLs to the Data Pool

AI Admins can optimize the AI Chatbot's knowledge source by padding Public URLs to the AI Chatbot Data Pool.

Receive weekly AI Insights emails

AI Admins can enable "AI Insights" emails -- which provide concise summaries (AI-generated) of key performance indicators (KPIs) and actionable insights, ensuring efficient data analysis without the need for manual report generation.