April 09, 2025

Spaces just got a boost! This release includes several enhancements to streamline your workflows and improve your service record management experience. We’ve also squashed a bunch of bugs to keep everything running smoothly.

Latest versions:

🚀SysAid Spaces

Merging Service Records

With the new merge feature, you can now easily combine multiple service records into one, streamlining your workflow and reducing clutter. Say goodbye to duplicate entries and maintain a clean, organized system.

To learn more, click here.

Duplicating Service Records

Need to create a copy of a service record quickly? The new duplicate feature allows you to generate exact replicas, saving time and ensuring consistency across your records.

To learn more, click here.

Syncing Service Record Templates

You can now sync service record templates from the Classic to Spaces with a single click, streamlining the update process.

To learn more, click here.

🐛Bug Fixes

The following bugs have been fixed, and the related features are working correctly:

• Bug # 7636: "Disable end user notifications for next save only" settings doesn't work

• Bug # 8747: Escalation rules that are supposed to change the assigned admin group do not work

• Bug # 9812: Workflow notification - company tag doesn't pull the Company name value

• Bug # 10108: The $LinkToSubTab link leads to a 404 error page instead of the Action Item

• Bug # 10386: Service record creation time missing from the History logs in Classic if it was created in Spaces

• Bug # 11434: Admins in Spaces cannot access the asset list despite having appropriate permissions, though the list is accessible in Classic

• Bug # 10544: AI statuses still exist for users without a Copilot license

• Bug # 11886: View-only fields can be edited with inline edit

• Bug # 12100: When filtering the queue by the CC field with an LDAP user, the filter breaks

• Bug # 12137: Duplicate notification for Action Item when opening a Change from the Spaces Service Desk portal

• Bug # 12574: Cloud agents can't get the GFI license