Sort the Queue
    • 08 May 2024
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    Sort the Queue

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    Article summary

    Queue Columns can be sorted and sub sorted — to display Service Records according to the Admins’ priority, use-case, and agenda.


    • SysAdmin or Admin permissions

    This document describes how to:

    Sort the Queue by one Column

    Sub sort the Queue by multiple Columns

    By one Column

    Sort the Queue by any Column by clicking the arrow beside its name

    This method allows you to sort one Column at a time. 

    To sort the Queue by one Column, hover over its Header and click on the icon.

    The sorting icon then appears, indicating that the Column is sorted in ascending order.

    To sort a Column in descending order, hover and click the arrow icon again.

    To cancel the sorting, click the icon a third time.

    By multiple Columns

    Sub sort by another Column: Press CTRL when hovering over its name

    Sub sorting involves sorting the Queue an additional time once it's already been ordered (sorted) by one Column.

    To sub sort Columns, hover over a second Column Name and its sorting arrow icon.

    Press CTRL while clicking the icon simultaneously, and the Service Records will be sub sorted based on the two Columns you've chosen.

    The first sorted Column is marked with a '1', and the sub sorted Column is marked with a '2'.