Every column in the queue can be sorted and sub-sorted to display service records as the user needs. You can sort the queue by up to 3 columns simultaneously.
Requirements:
SysAdmin or Agent permissions.
This document describes how to:
Sub sort the Queue by multiple Columns
By one column
This method allows you to sort one column at a time.
To sort the queue by a column, hover over its header and click the sort icon. The sorting icon then appears, indicating that the column is sorted in ascending order.
To sort a column in descending order, hover and click the arrow icon again.
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By multiple columns
Sub-sorting involves sorting the queue a second time after it's already been ordered (sorted) by one column.
To sub-sort columns, hover over a second column header and its sorting arrow icon.
Press Ctrl (Windows) or Command (Mac) while clicking the icon, and the service records will be sub-sorted by the two columns you've chosen. You can sort the queue by up to 3 columns simultaneously.
